Privacy Policy

Last updated: February 7, 2026

1. Introduction

MRV Consulting LTD ("Company", "we", "us", or "our") operates the NearRide mobile application and related services (collectively, the "Service"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, you may not use the Service.

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use the Service, and information from third-party sources. The types of information we collect include:

2.1 Information You Provide Directly

  • Account Information: Email address, username, display name, age, bio, and profile information
  • Authentication Information: Email address used for OTP (One-Time Password) authentication
  • Profile Content: Avatar images, bike types, social links, and other profile information you choose to share
  • Rideout Content: Titles, descriptions, rules, locations, start times, durations, pace, skill levels, bike types, tags, images, and other details you provide when creating or updating rideouts
  • RSVP Information: Your RSVP status (going, interested, or left) for rideouts
  • Messages and Communications: Chat messages, updates, and other communications you send through the Service
  • Support and Reports: Information you provide when contacting support, submitting reports, or providing feedback
  • Referral Information: Referral codes you use or generate, and referral relationships

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, device identifiers, mobile network information, and device settings
  • Location Information: Precise location data (with your permission) to show nearby rideouts and enable location-based features. We may also collect approximate location based on IP address
  • Usage Information: How you interact with the Service, including pages viewed, features used, rideouts created or joined, time spent, and other usage patterns
  • Log Information: IP address, browser type, access times, pages viewed, referring URLs, and other standard log data
  • Cookies and Similar Technologies: Session cookies, authentication tokens, and similar technologies used to maintain your session and preferences
  • Push Notification Tokens: Device tokens used to send push notifications

2.3 Information from Third Parties

  • Analytics Services: We use analytics services (such as Mixpanel) that may collect information about your use of the Service
  • Social Media: If you choose to link your social media accounts, we may receive information from those platforms

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving the Service: To operate, maintain, and improve the Service, including personalizing your experience, showing relevant rideouts, and developing new features
  • Authentication and Account Management: To create and manage your account, authenticate your identity, and provide access to the Service
  • Location-Based Features: To show you nearby rideouts, enable location-based discovery, and provide location-relevant content
  • Communication: To facilitate communication between users, send you notifications about rideouts, messages, and other relevant updates, and respond to your inquiries
  • Content Moderation and Safety: To monitor, moderate, and remove inappropriate content, enforce our Terms of Service and Community Guidelines, and ensure the safety of our users
  • Reputation and Trust: To calculate reputation scores, assign badges, and build trust within the community
  • Analytics and Research: To analyze usage patterns, understand how the Service is used, conduct research, and improve our products and services
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests
  • Security and Fraud Prevention: To detect, prevent, and address security issues, fraud, abuse, and other harmful activities
  • Support: To respond to your support requests, investigate reports, and provide customer service
  • Marketing and Communications: To send you promotional communications (with your consent where required), newsletters, and updates about the Service

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Public Information

Certain information you provide is publicly visible to other users of the Service, including:

  • Your display name, username, and profile information
  • Your avatar image and bio
  • Rideouts you create (including title, description, location, and other details)
  • Your RSVP status for rideouts (going, interested, or left)
  • Your reputation score and badges
  • Your follower and following counts
  • Content you post in public rideout chats

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Cloud Storage and Hosting: Services that host our databases and store your data (e.g., MongoDB, cloud storage providers)
  • Analytics Services: Services that help us analyze usage and improve the Service (e.g., Mixpanel)
  • Email Services: Services that send emails on our behalf (e.g., Resend)
  • SMS Services: Services that send SMS notifications (e.g., Twilio)
  • Push Notification Services: Services that deliver push notifications to your device
  • Image Storage: Services that store and serve images you upload (e.g., Cloudflare R2)
  • Content Moderation: Services that help us moderate content and detect violations

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government investigations).

4.4 Safety and Protection

We may share your information to protect the rights, property, or safety of MRV Consulting LTD, our users, or others, including to:

  • Enforce our Terms of Service and Community Guidelines
  • Investigate potential violations or illegal activities
  • Respond to security threats or fraud
  • Protect against harm to users or the public

4.5 Business Transfers

If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

4.6 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Storage and Security

Data Storage: Your information is stored on secure servers and databases. We use industry-standard security measures to protect your data, including:

  • Encryption of data in transit using SSL/TLS
  • Encryption of sensitive data at rest
  • Secure authentication and session management
  • Regular security assessments and updates
  • Access controls and authentication for our systems
  • Monitoring and logging of access to your data

Data Retention: We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, subject to:

  • Legal retention requirements
  • Ongoing investigations or disputes
  • Backup and archival systems (which may retain data for a limited period)
  • Anonymized or aggregated data that cannot be used to identify you

No Guarantee: While we implement reasonable security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Third-Party Services

The Service integrates with third-party services that may collect, use, and share your information. These services have their own privacy policies and terms of service. We are not responsible for the privacy practices of third-party services. Key third-party services we use include:

  • MongoDB: Database hosting and data storage
  • Mixpanel: Analytics and user behavior tracking
  • Resend: Email delivery service
  • Twilio: SMS notification service
  • Cloudflare R2: Image and file storage
  • Apple Push Notification Service (APNS): Push notifications for iOS devices

We encourage you to review the privacy policies of these third-party services to understand how they handle your information.

7. Your Privacy Rights and Choices

You have certain rights regarding your personal information, which may vary depending on your location:

7.1 Access and Portability

You can access and view much of your information through the Service. You may also request a copy of your personal information by contacting us at support@nearride.app.

7.2 Correction

You can update most of your information directly through the Service. If you need assistance updating information, contact us at support@nearride.app.

7.3 Deletion

You can delete your account and request deletion of your personal information by contacting us at support@nearride.app or using the account deletion feature in the Service. We will delete your information subject to our data retention policies and legal obligations.

7.4 Opt-Out

You can opt out of certain communications:

  • Push Notifications: Adjust notification settings in your device settings or the Service
  • Email Communications: Unsubscribe from marketing emails using the link in the email or by contacting us
  • Location Services: Disable location permissions in your device settings (note: this may limit certain features)

7.5 Data Portability

You may request a copy of your data in a portable format by contacting us at support@nearride.app.

7.6 Objection and Restriction

You may object to certain processing of your information or request restriction of processing by contacting us at support@nearride.app.

Exercising Your Rights: To exercise any of these rights, please contact us at support@nearride.app. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

8. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child under 16 has provided us with personal information, please contact us at support@nearride.app, and we will delete such information.

If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.

We take appropriate safeguards to ensure that your information receives an adequate level of protection in the countries where we process it.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose
  • Right to delete your personal information
  • Right to opt-out of the sale of personal information (we do not sell your personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at support@nearride.app.

11. Cookies and Tracking Technologies

We use cookies, session tokens, and similar technologies to:

  • Maintain your session and authenticate your identity
  • Remember your preferences and settings
  • Analyze usage patterns and improve the Service
  • Provide personalized content and features

You can control cookies through your browser settings, but disabling cookies may limit certain features of the Service.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated Privacy Policy on this page with a new "Last updated" date
  • Sending you an email notification to the email address associated with your account
  • Displaying a notice in the Service

Your continued use of the Service after any such modifications constitutes your acceptance of the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you must stop using the Service and may delete your account.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

MRV Consulting LTD
Email: support@nearride.app

You may also contact us through our support form.